Games and content

Live dealer evaluation

Studio procedures, equipment and the link between the physical result and the recorded outcome.

Overview

In live dealer games the random event is physical: a card, a ball, a wheel. Fairness depends on studio procedures, equipment and the systems that read the result and settle bets.

We evaluate the studio and the software together, so the outcome a player sees on camera is the outcome the system records and pays.

What we test

  • Card handling, shuffling and shoe procedures
  • Wheel and ball condition and bias controls
  • Result recognition (OCR, sensors) and its accuracy
  • Settlement of bets against the recorded result
  • Dealer error and dispute procedures
  • Video stream integrity and game history
  • Studio access control and surveillance
  • Casino proxy gaming arrangements, where offered

What you submit

  • Studio procedures and game rules
  • System documentation for result capture and settlement
  • Access to the studio, or a recorded walkthrough
  • Target jurisdictions

What you receive

  • Evaluation report for the game system
  • Inspection findings for studio procedures
  • Certificate per jurisdiction, where applicable

Timeline and pricing

Both depend on the scope of the product and the number of markets. We agree a fixed quote and a timeline at scoping, before any work starts, and you can follow progress throughout.

How the work runs

Scope, test, certify, maintain.

1

Scope

We go through your submission and target markets, then agree exactly what needs testing. You get a fixed quote before work starts.

2

Test

Our engineers run the mathematics, functional, RNG and security checks. You follow each stage, with a Technical Account Manager on hand.

3

Certify

You receive the report and certificate for the regulations and jurisdictions you are entering, ready to send to the regulator.

4

Maintain

We keep approvals current with periodic audits, and handle changes, reskins and renewals before they become urgent.

Scope this service for your product

Send us the product and the target markets. We will confirm exactly what testing applies and send a fixed quote.