Overview
Kenya's regulator expects operators to resolve player complaints internally before they reach the Authority. Some disputes turn on a technical question: did the game settle correctly, was the bet accepted, what happened when the connection dropped.
We review the game logs, transaction records and rules and give an independent, evidence-based finding that operators, players and regulators can rely on.
What we test
- Game round and transaction logs
- Settlement against the published rules
- Behaviour at the time of disconnection or error
- Bonus and wagering terms applied to the account
What you submit
- Dispute summary from the operator
- Game history, logs and transaction records
- Rules and terms in force at the time
What you receive
- Independent technical finding
- Explanation suitable for the player and the regulator
Timeline and pricing
Both depend on the scope of the product and the number of markets. We agree a fixed quote and a timeline at scoping, before any work starts, and you can follow progress throughout.